/* VORAUS ADMIN — Phase 6.1 Support Tickets */
.ticket-stat-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:12px;
  margin-bottom:16px;
}
.ticket-stat{
  min-height:88px;
  padding:17px 18px;
  border-radius:16px;
  display:flex;
  align-items:flex-end;
  justify-content:space-between;
}
.ticket-stat span{
  color:#75828a;
  font-size:9px;
  letter-spacing:.13em;
  font-weight:900;
}
.ticket-stat strong{
  font-size:29px;
  line-height:1;
  font-weight:900;
  letter-spacing:-.04em;
}
.ticket-toolbar{
  display:grid;
  grid-template-columns:minmax(280px,1fr) 170px 170px 170px;
  gap:10px;
  margin-bottom:14px;
}
.ticket-table td{vertical-align:middle}
.ticket-id-cell{display:grid;gap:3px}
.ticket-id-cell strong{font-size:10px;color:#e6ebee}
.ticket-id-cell span{font-size:8px;color:var(--muted)}
.ticket-user-cell{display:grid;gap:3px}
.ticket-user-cell strong{font-size:10px}
.ticket-user-cell span{font-size:8px;color:var(--muted)}
.ticket-subject{display:grid;gap:3px;min-width:220px}
.ticket-subject strong{font-size:10px}
.ticket-subject span{font-size:8px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:360px}
.ticket-priority,.ticket-status,.ticket-source{
  display:inline-flex;align-items:center;justify-content:center;
  min-height:22px;padding:0 8px;border-radius:999px;
  border:1px solid var(--line);
  font-size:8px;font-weight:900;letter-spacing:.05em;white-space:nowrap
}
.ticket-priority.critical{color:#ff8d94;border-color:rgba(255,94,103,.25);background:rgba(255,94,103,.08)}
.ticket-priority.high{color:#ffc773;border-color:rgba(255,173,71,.22);background:rgba(255,173,71,.06)}
.ticket-priority.normal{color:#8db8ff;border-color:rgba(109,166,255,.22)}
.ticket-priority.low{color:#87939a}
.ticket-status.open{color:#ffc773;border-color:rgba(255,173,71,.22);background:rgba(255,173,71,.06)}
.ticket-status.progress{color:#8db8ff;border-color:rgba(109,166,255,.22);background:rgba(109,166,255,.06)}
.ticket-status.waiting{color:#d7ff35;border-color:rgba(215,255,53,.20);background:rgba(215,255,53,.04)}
.ticket-status.resolved{color:#86efba;border-color:rgba(84,229,156,.22);background:rgba(84,229,156,.06)}
.ticket-source{color:#8f9aa1}
.ticket-drawer{z-index:120}
.ticket-detail-hero{
  border:1px solid var(--line);
  background:rgba(255,255,255,.018);
  border-radius:14px;
  padding:15px;
  display:grid;
  gap:8px;
  margin-bottom:14px;
}
.ticket-detail-hero h3{margin:0;font-size:18px}
.ticket-detail-hero p{margin:0;font-size:10px;color:var(--muted);line-height:1.55}
.ticket-badges{display:flex;gap:7px;flex-wrap:wrap}
.ticket-meta-grid{
  display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-bottom:14px
}
.ticket-meta-card{
  border:1px solid var(--line);background:rgba(255,255,255,.018);border-radius:11px;padding:10px;display:grid;gap:4px
}
.ticket-meta-card span{font-size:8px;color:#75828a;letter-spacing:.08em}
.ticket-meta-card strong{font-size:10px}
.ticket-thread{display:grid;gap:9px;margin-top:12px}
.ticket-message{
  border:1px solid var(--line);
  border-radius:12px;
  padding:11px;
  display:grid;
  gap:5px;
  background:rgba(255,255,255,.018)
}
.ticket-message.user{border-left:2px solid var(--info)}
.ticket-message.admin{border-left:2px solid var(--accent)}
.ticket-message.note{border-left:2px solid var(--warning);background:rgba(255,173,71,.025)}
.ticket-message-head{display:flex;justify-content:space-between;gap:10px}
.ticket-message-head strong{font-size:9px}
.ticket-message-head span{font-size:8px;color:var(--muted)}
.ticket-message p{margin:0;font-size:9px;line-height:1.55;color:#c7d0d5}
.ticket-compose{
  padding:14px 20px;
  border-top:1px solid var(--line);
  display:grid;
  gap:11px;
}
.ticket-compose label{display:grid;gap:6px}
.ticket-compose label>span{font-size:9px;color:#9ca6b8;font-weight:700}
.ticket-compose textarea{
  width:100%;
  resize:vertical;
  border:1px solid var(--line-strong);
  background:#081015;
  color:var(--text);
  border-radius:10px;
  outline:none;
  padding:10px 11px;
}
.ticket-compose textarea:focus{
  border-color:rgba(215,255,53,.45);
  box-shadow:0 0 0 3px rgba(215,255,53,.06);
}
.ticket-compose-actions{display:flex;justify-content:flex-end;gap:8px}
.ticket-actions{grid-template-columns:repeat(4,1fr)}

@media(max-width:1180px){
  .ticket-stat-grid{grid-template-columns:1fr 1fr}
  .ticket-toolbar{grid-template-columns:1fr 1fr}
  .ticket-toolbar .search-control{grid-column:1/-1}
}
@media(max-width:760px){
  .ticket-toolbar{grid-template-columns:1fr}
  .ticket-toolbar .search-control{grid-column:auto}
  .ticket-actions{grid-template-columns:1fr}
  .ticket-meta-grid{grid-template-columns:1fr}
}